Address mismatch
The address on documents, website, storefront, and profile should all align if the business is using a public location.
Verification failed guide
Common verification failure patterns
Repeated verification failure often means the listing details, business model, or verification evidence are not lining up cleanly.
This tool gives preparation guidance only. It does not diagnose the exact reason for suspension, replace official Google guidance, provide legal advice, or guarantee reinstatement.
What to review before trying again
Signage mismatch
If Google expects a customer-facing location, missing or unclear permanent signage can create a verification dead end.
Service-area business issues
If customers are served off-site, the profile should look like a service-area business instead of a public storefront.
Video verification issues
The video or walkthrough often needs to show the real location, tools, branding, and proof of operations in one consistent package.
Specific checks
- Make sure the business name shown on-site matches the profile name closely enough to be defensible.
- Review whether the address should be public at all if the business is primarily service-area based.
- Check whether the verification footage or photos clearly show real business operations rather than staged proof.
- Use website and phone details that match the business and location evidence you plan to submit.
Official next-step links
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Google Business Profile policies
Review the baseline eligibility and representation rules first.
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Verification troubleshooting
Use the verification route instead of a suspension appeal if that is the real issue.
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Video verification help
Useful when Google is asking for video evidence of the business and location.